ScoreSight scores 100% of your calls, uncovers performance killers like low AHT and FCR, and turns QA improvements into measurable dollar gains.
Auto-tag topics like environmental disasters, policy issues, and payment blockers—so you can staff, script, and sell smarter.
Plug in existing Excel/Sheets scorecards—no process changes required.
Our proprietary analysis engine uses a hill-climbing loop to optimize scores based on real-world results. Every team correction or outcome helps our model get smarter—so evaluations get sharper, coaching gets easier, and your QA improves automatically.
Most teams sample <5% of calls. We score them all—no revenue left behind.
Tag every call. Spot surges in outages, disasters, billing confusion—before your team's overwhelmed.
Detect tone, hesitations, and empathy gaps—what text-only tools miss.
Process millions of minutes overnight—designed for high-volume BPOs.
Automated analysis highlights key moments so your team can spend 80% less time buried in transcripts and 100% more time coaching agents.
Automatic redaction, GLBA/PCI enforcement, and 1-click audit exports.
See how every 10-point QA score lift = $X in added conversions—automatically.
One platform to QA both live and AI agents—future-proofing your team.
Tailored solutions to fit your needs
Scaling QA teams ready to operationalize
Most teams are up and running within a few days. We'll work with you directly to get connected and run your first QA batch.
We're offering flexible pricing during our early access period. We'll provide a tailored quote based on your team's size and call volume.
Our goal is to reduce manual grunt work so analysts can focus on coaching and higher-impact insights. You stay in control—we just help surface the moments that matter.
Book a 30-minute personalized consultation session and see how ScoreSight can transform your QA process and drive real revenue.
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Uncover why your customers call and drive real revenue.